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You're not alone

ionSign products are very reliable and easy to operate. If you however run into a problem with one of them, don't hesitate to ask for help. We are here to make sure you continue to be a happy user.

The best way to ask a question, report a problem, propose a feature and get help or comments, is to send your feedback with the form below or email it to support(at)ionsign.fi. Describe your problem, leave your email and our specialist will be in contact.

Warranty

ionSign grants a warranty of two (2) years for all delivered devices. The warranty starts from the day of receiving the device and it covers material and manufacturing defects. The warranty does not cover defects caused by improper use or installation of devices. Further, it does not cover for situations where malfunction is due to third party actions. These would be for instance service changes of mobile network operators or changes in mobile network itself.

ionSign delivers a new device to replace a defected one, without cost. Alternatively, ionSign may repair the defected device. The defected device must be returned to ionSign, if required, at ionSign's cost.

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