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Smart, connected products

What if your things could talk? Many things do, today. Your car navigator talks to a traffic information service. Your home electricity meter talks to your electric company. What if your product could talk to you? Or to the guy operating or maintaining it?

ionSign has connected thousands of things to the Industrial Internet. Things like utility meters, compressed air systems, electric vehicle charging stations, trucks, and more. We do it with one of our standard products or a client specific solution, often based on a standard product. For you, this means quick progress and minimum development cost.

Many new products are smart and connected already at birth and conventional products will either follow or fade. Smart, connected products give your customer more value while lowering your cost of producing it. They transform industry boundaries and revolutionize competition. Are you leading or following?

Consider this:

Two companies, DumbGadgets Inc (DG) and SmartGadgets Inc (SG) both sell resonators.
(A resonator, of course, is a huge set of mechanical antennas for collecting the cosmic energy.)

DG monitors technical development in the industry and bases incremental product improvements on that.

SG has constant feedback from actual system usage and exploits that in game-changing product development.

DG doesn't know how much, at which capacity or efficiency their resonators are being operated.

SG gets key operating data and equipment wear indicators from their installed base continuously.

DG offers standard spare part kits to be purchased “in case”, based on the most commonly wearing or breaking parts, at estimated intervals.

SG automatically sends the client the spare parts that the system indicates are wearing out and should be changed in the next service break.

DG gets a claim for price discount due to lower than specified resonator efficiency.

SG gets the same claim, but is able to argue that the lack of efficiency is due to negligence of clean-up and tuning instructions.

DG flies service technicians for on-site warranty fixes.

SG resolves two thirds of warranty fixes by analysing operating data and assigning simple adjustments to local operators.

DG has little information for successful after-sales.

SG knows when to propose investments and what the optimal investment would be.

DG’s client’s operators are not very well trained and don’t reach the full capacity of the system.

SG’s client’s operators are also poorly trained, but SG’s experts are able to give them ongoing specific instructions to improve performance.

DG’s clients face heavy costs for occasional unplanned shutdowns due to unforeseen key equipment failures.

SG’s clients plan every shutdown, since they know when the key equipment requires maintenance or replacement.

If the whole Industrial Internet fuzz seems impalpable and obscure, let’s talk. It’s really not. You probably are in it already.

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